For all your Heating, Cooling, and Electric needs! call 256-464-5551 text 256-679-0118 or email us at info@acsinc.org

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Customer Reviews

*All reviews are unmodified, posted in full original form.*

November 2022 - Google Reviews
"Repaired what ended up being a minor problem that completely took out my system, fixed the issue quickly and gave a minimal charge." - Van S.

November 2022 - Google Reviews
"Robert has installed two units for me, both as emergencies when they failed. He managed to secure a gas pack for me over the weekend in spite of limited supply. They were on time and everything works perfectly." - Rajiv D.

October 2022 - Google Reviews
"My wife and I were lucky enough to buy a home in which BOTH units failed within a year. Robert and his team were super fast to respond and get the work done, giving guidance and support all along. Would recommend to anyone without hesitation." - J. S.

July 2022 - Google Reviews
"My HVAC went down during heat wave (of course), called Robert. He sent his tech over and bingo, it is cooling again. I have used Robert and ACS for over 30 years. They have been my go to people for the three houses I have lived. He is still the best!" - Ron H.

March 2022 - Google Reviews
"I have used Robert Akins and ACS since the early 1990’s and they are simply the best. In addition to great maintenance and repairs, they have installed two complete HVAC systems including ducts in two houses and both projects went flawlessly. One of them was a zoned system and it works great. I can’t recommend them highly enough!" - Danny H.

March 2022 - Google Reviews
"Robert and his team are incredible to work with. They replaced my HVAC system on short notice and did an amazing job. Robert was patient will all my questions and even took the extra time to educate me as well as recommend ways to improve the energy efficiency of our home. ACS is my go-to now for heating and cooling. Their knowledge and professionalism is outstanding." - Jennifer H.

February 2022 - Google Reviews
"ACS has replaced both my heating unit and heat pump. Installers were professional, courteous and timely. Made sure everything was working properly before leaving after installation. Owner checked back to make sure I was satisfied. Top ratings!" - Larry L.

February 2022 - Google Reviews
"We needed a dehumidifier for our basement. They determined the correct size and had to work out a way to fit it so it could sit near that A/C unit. They did a great job of creating a way for the vent to be installed within the distance required and while fitting it within the weight bearing studs that were in the way of a standard install.
Great work, professional workers … I highly recommend this company." - Kathie J.

January 2022 - Google Reviews
"Have been using their service since 2009. Have shown up and or responded on regular and emergency calls in a timely manner. Work and cleanup done nicely." - Johnnie S.

December 2021 - Google Reviews
"I’ve been an ACS customer for over 20 years. They’ve installed and maintained 4 units for my family. Robert is an outstanding guy, and his people are the best. No matter what comes up, no matter when, I’ve learned I can totally depend on ACS. That goes for choice of equipment, fair pricing, and prompt service." - Tim N.

February 2021 - Google Reviews
"These guys are knowledgeable, professional and do good work. They came in an emergency situation during this cold snap and took care of me. I ended up having to replace the unit, I called around and did some research this company was right on the money with cost. They gave me excellent options and provided great service. Extremely professional, clean and arrived early every time. They cleaned up their work area and explained every process to me. I will be using them to service and if I have future needs." - Rebecca E.

December 2020 - Google Reviews
"Over the last eleven years, Robert Akins and ACS has provided nothing but high-quality, professional, and responsive service. When one of my two HVACs went out in my new home, I called the company that installed it and they said the earliest they could come was three days. When I called ACS, they were there the next morning. I have been calling on ACS ever since. During a heat wave, after Robert explained he would have to charge overtime, ACS fixed my HVAC on a Sunday morning. Whenever ACS was at my house to fix my HVAC, after analyzing the problem, they were clear on what needed to be done, how long it would take to fix it, how much it would cost, and why. If necessary, they also provided a variety of payment options so I could choose what best met my situation. So when one of my two HVACs needed to be replaced, ACS was one of two companies I called for an estimate. While the other estimate was flowered with discounts for various reasons, the ACS estimate was clear, concise, and competetive. Robert Akins spent a lot of time explaining options and whether they were worth the expense. The unit ACS proposed has a lifetime condenser replacement warranty if the compressor ever fails. An option ACS had that the other did not was a ten year warranty on the labor for warrantied repairs. Finally, when the competitor said it would take at least a week for the replacement HVAC to come in, ACS had my new unit installed the next day on December 22, the week of Christmas! So whether you are looking to replace your current HVAC unit or just repair the one you have, I highly recommend Robert Akins and ACS. They have always been there when I needed them and taken care of the problem efficiently and professionally." - Joe

September 2020 - Google Reviews
"These guys are my go when I have any issues with my HVAC system. They offer maintenance contracts that are affordable. I've also had them fix my unit on a few occasions and they were professional, responsive, on time, and they don't try to upsell you at all. I definitely recommend!" - Seth N.

July 2020 - Google Reviews
"AC went down in the heat of summer. call them up and they sent someone right away. Service tech was knowledgeable and fixed the problem quickly. I know who I am calling for my AC service thank you." - Sammy W.

February 2020 - Google Reviews
"ACS recently replaced 2 units for my home. They arrived on time, completed the work quickly and followed up after the installation. We will be using them for service in the future." - Jeremy F.

December 2019 - Yelp
"Woke up the other morning and it was freezing cold in my house. I called ACS and they were there in a few hours and got my heat back on! The person that came out knew what he was talking about and explained everything he did. Highly recommend this company. The owner of the company actually called me a couple of days later to make sure everything was working." - Tina H.

December 2019 - Google Reviews
"Great customer service. Robert and his technical employees are top notch. He is fair and honest and always does what is best for the customer." - Fred R.

September 2019 - Google Reviews
"Robert Akins and his crew pay attention to the details. I had been limping my heat pump along for almost a year. When the compressor finally died, there were 5 days before the temp. in Huntsville was projected to be 19*F. ACS got the job done in time to protect my house and family from the extreme cold. I got 3 estimates and chose ACS. Robert was the only one to send a person into my crawl space and take pictures. Based on this information, we were able to redress some issues, and that made this install seamless at a great price! This company is squared away! Lance Magnant, S.E. Huntsville, Al."

September 2019 - Google Reviews
"Owner is an excellent business man and keeps track of how my systems are running. I've had to replace two compressors as well as some duct work for my home this year, and each time ACS came by to service my home, they have gotten the job done efficiently. I would highly recommend using this company! The prices are fair and the job is top quality." - Rachel Z.

July 2018 - Google Reviews
"So this man, Robert Atkins and His staff at his company goes so way beyond and it just amazing! You see, we had a severe issue last week which caused an emergency situation. I called Mr. Atkins in the middle of the night and he actually picked up the phone!! We discussed the situation and he came out that day! He ordered the equipment and as soon as it arrived, which was the following business day, our new unit was installed! We can't thank him and his crew enough! Great Job ACS!" - Andrea M.

January 2018 - Google Reviews
"I called Robert on New Year's Day when I had a problem with my HVAC unit and he was not only prompt and expedient but very efficiently solved our problem. It is the second time we've had to call and ACS has always provided exceptional care and responded quickly to our calls. Excellent service and customer care!" - Semaj S.

Octover 2017 - BBB
" I called ACS after my upstairs Cooling/Heating unit went out due to the age of the equipment. I knew the old system had problems because some rooms were much hotter in the summer and much colder in the winter than other rooms and I wanted someone who could assess the issues and fix them. ACS did just that. They came in and did an assessment to determine the proper airflow for each room and designed and implemented a new ductwork and unit system that has resolved the temperature discrepancies. Robert and his employees did a great job keeping the mess to a minimum and cleaning up during and after the job was completed. I am very pleased with ACS and recommend them to anyone experiencing heating/cooling issues." - Michael R.

September 2017 - Google Reviews
"I have used Robert Akins and his company for my heating and air conditioning requirements for many years, including maintenance, repair, and replacement of units at my previous and current homes. I have always been happy with the quality of their work, their responsiveness, and their professionalism. I'm happy to recommend them to everyone." - Gary Eberhart

September 2017
"We have received great service from ACS for years! We do recommended ACS to our friends. Thank you for always doing a wonderful job!" -Gary Andrew

August 2017 - from Google
"I can't stress the phrase "Busted Ass" enough. These guys are the real deal. Thank you Robert for your hard work over the weekend." - Philip Ryan

August 2017 - from Google
I have been using ACS for years to service and replace my heating and cooling units. They have been prompt, courteous, and efficient when performing the work. They recently covered a repair outside of warranty because as Mr. Akins said, "It is the right thing to do." I would highly recommend ACS to anyone looking for HVAC service, repair or replacement. - John Hacker

September 2015
Robert, I would like to commend the service rep that came to service our unit today. Unfortunately I did not catch his name. I was very impressed with his professionalism; not only in his personnel skills, but also how he was very meticulous in completing his work. I was particularly impressed with his assurance that the unit and the area around it was clean, and how he even wound my hose back up neatly. That in particular really made an impression! So please be sure to let this gentlemen know his efforts are recognized and appreciated. Thanks, Ed Nahay

June 2015
Mr. Akins, I wanted to let you know how much my electric and gas bill has been reduced by your evaluation and complete overhaul of the heating and air conditioning of our home at [redacted for privacy] in Jul'14. The electric bill for 6-30-13 to 6-30-14 was $2410.51, with gas bill $975.41. For the period 6-30-14 to 6-30-15, the electric bill was $1919.07 with gas bill $543.51. Altogether, the new system resulted in total reduction of $1413.34! We are really happy with this and wanted to share this with you and let you know how much we appreciate not just the savings but also the time and effort you spent with us reviewing the problems and solutions, and the workmanship. Thanks again, Elliot and Carol Marcus

Google Reviews - February 2012
I called Robert on a Friday morning to replace an unsafe furnace and by 3 o'clock that afternoon the new install was complete and working. What is unusual is I am from northern Michigan and had to do this long distance with Robert. My son was out of country and could not handle this. Working sight unseen with someone can be unsettling but Robert was as trustworthy as he sounded. It helped he has an excellent web site and checks out with the better business bureau. His quote was fair and he checked with me before performing additional work he felt was necessary after he had a chance to check the job site. He emailed my documentation, invoice, warranty and furnace info. He included info for future preventative maintenance if we choose to use it. All around a good experience for something that could have been a big headache.

Google Reviews - January 2012
ACS and Robert Akins are the best Heating and Cooling company by far! Totally honest, reliable and they really know their stuff! Mr. Akins advised me as to the best solution given my situation. I signed up for a maintenance agreement and bought an Ultra Violet lamp to kill the mold that had started to grow in my system. No other service company had ever even mentioned mold! ACS is the only company that will be servicing my HVAC! I HIGHLY recommend them!

Google Reviews - January 2012
Friendly staff and showed up on time. Can't ask for anything more from trade company!

Google Reviews - December 2011
It was comforting to talk with someone who understood my problem and wanted to help me rather than charge outrageous prices. Other companies should take notes on how to build relationships!

CoffeeTime - Sep 23, 2011
Great Rates! Very quick service work! My parents have been clients for over 20 years. Now this is the company I use for my HVAC work. 

Felicia's View - Sep 1, 2011
Thank you ACS! We were grilling out one weekend with our house packed when, (of course) the A/C went out! I called ACS, Inc. (referred by a friend) the owner of the company answered the first time I called and sent a technician out right away! In no time the tech. fixed the leak, topped our machine off with freon, and ensured the unit was running correctly. I was impressed that the owner still runs his company, his men are quick to respond, and the prices are very competitive!